Return & Refund Policy

At MS E-commerce, we strive to ensure your complete satisfaction with every purchase. If you’re not fully satisfied, we offer straightforward returns and exchanges. Please review the details below for our return and refund policies.

Refunds

Eligibility:

To be eligible for a refund, items must be returned within 30 days of the purchase date. The product must be in its original condition, unused, unworn, and with all tags and packaging intact.

Refund Process:

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow 5-7 business days for the refund to appear in your account.

Exchanges

Eligibility:

Exchanges are accepted for unused items in their original condition and within 30 days of purchase.

Exchange Process:

To initiate an exchange, please contact our customer service team with your order details. You may exchange your item for a different size, color, or product. If the requested exchange item is unavailable, a refund will be issued instead.

Gifts

Gift Returns and Exchanges:

If you received a gift and would like to exchange it, we will offer a store credit or exchange for an item of equal value. The original purchaser must provide proof of purchase to facilitate a return. Refunds for gift returns will be credited to the original payment method used by the purchaser.

Shipping & Returns

Return Shipping Costs:

The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., defective items, wrong product shipped).

Return Process:

To initiate a return, please contact our customer support team for a return authorization and instructions. We recommend using a trackable shipping service to ensure your return is received. Please note that items returned without a return authorization may experience delays in processing.

Non-Returnable Items:

Certain items, such as sale items, clearance items, and personalized products, may not be eligible for returns or exchanges.